Feedback

Gap, Choice, and all clients user experience.

Both MillerKnoll and Funko LOVE the segments comparison feature, and had the same ask. In addition to the static date options, it would be great to sort by a custom date range. This would allow them to compare segment overlap growth over a certain campaign period.

Customer Request: We have received an request from the customer to enhance their existing clickstream data pipeline by including additional information about the user’s device type and browser type. Current State: Currently, the pipeline processes the full clickstream document received from RabbitMQ into Amperity, which includes fields such as “CustomerID”, “ProductID”, “Timestamp”, and other interaction details. Requested Enhancement: To improve the depth and quality of user behavior analysis, the customer has requested the addition of the following fields: DeviceType (e.g., Mobile, Desktop, Tablet) BrowserType (e.g., Chrome, Safari, Firefox) Benefits: Adding these fields will provide more detailed insights into how users are interacting with the platform—specifically, which devices and browsers are being used. This will enable the customer to deliver more personalized experiences and make more informed business decisions. Urgency: The customer has indicated that this enhancement is time-sensitive and should be prioritized to support ongoing marketing and personalization initiatives.

One of our clients has proposed a feature enhancement for the Amperity UI. The suggestion is as follows: At present, operators, by default, select the full-scan of CRT when configuring it as a criterion within segments. This practice often results in significant performance degradation and workflow failures, particularly since beginning-of-time lookbacks are not invariably required. Proposed Enhancements: 1- Enforce, or alternatively, set a default start date when the CRT delivery date is utilized as a criterion in segment creation. 2- Introduce a tooltip within the segment selection UI to prompt users, reminding them that specifying a start date for CRT is regarded as a best practice.

One of our clients is facing an issue while filtering the campaigns/segments page. After the recent performance improvements, users have encountered a limitation when trying to highlight and copy all the rows. Even though all the data is selected, only the first 15 rows are copied, which is impacting the ability to export larger datasets effectively. This problem is particularly challenging for users managing projects that require tracking and updating large volumes of data. To resolve this, we suggest adding an "Export Results" option above the search results. This feature would allow users to generate a CSV file containing all the search results, including key fields such as Name, ID, URL, and more. It would greatly enhance the user experience by providing an easy and efficient way to export and manage data.

Some of our clients have suggested a new feature for Amperity: when creating campaigns, it would be beneficial to organize segments into folders instead of having them all in a single long list. This would make it easier to locate specific segments. Additionally, a sidebar with drag-and-drop functionality would be ideal for enhancing the user experience.

This will help the requester illustrate the enhancement they’d like to see.

In both the Provide feedback form and the Contact Support forms, auto-populate the product selection based on the page the form was launched from (as shown in the url) while allowing the requester to change the selection if desired.

force requester to make a selection without a default.

Add a field to the bottom of the Contact Support form to allow the requester to cc individuals on their ticket, comma separated. Ideally, validate to ensure it’s a legitimate email. Do not add to Provide feedback form.